Refund policy

Return, refunds and cancellation policy
If you are not entirely satisfied with your purchase, we're here to help. For returns, the item does need to be returned to us in its original condition within 7 days of receiving it and a credit note will be issued.There is an exception for custom orders, this will be discussed at the time of order. 

We only offer refunds for faulty goods. Read on for full details.

Returns
We ask that you choose carefully, as as much as we like to be flexible, we do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty or have been wrongfully described.You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging and have all tags attached. Exotiq Pty Ltd reserves the right to deny a refund or credit if the item is not returned in the specified condition.Your item needs to have the receipt or proof of purchase.Original shipping and freight charges are non-refundable for change of mind.Please take special care with packaging an item to return it to us to ensure it is returned in its original condition. If it is an option for you, we would prefer you to return your item to the store.