We apologise, we are experiencing shipping delays on our November furniture shipment. Please contact us for updates on 8953 6066.
5-year Warranty on Indoor Timber Furniture
A 5-year warranty covers the structural integrity of all indoor timber furniture and a 3-year warranty on dining chairs.
We ensure the quality of our design and workmanship of all our timber products and expect them to provide a lifetime of enjoyment.
Solid timber, however, is a natural product and is responsive to changes in the environment.
Any movement, cracking, joint separation or bowing in timber, as a result of changes in weather, fluctuating temperatures or direct sunlight is not warranted and is not covered under our warranty.
Any items that have been damaged due to flooding or contact with water will void any warranty.
Our products come with a guarantee under the Australian Consumer Law Act.
You are entitled to a replacement or refund for a major failure.
You are also entitled to have items repaired or replaced if the goods fail to be of acceptable quality and has not amounted to a major failure in the item i.e. Cracks, joint separation, and movement.
Regular furniture care and maintenance is required under your warranty.
Please see our Furniture Care section for maintaining your piece.
Please contact us in store at Exotiq or by phoning us on – Ph: 08 89536066
Our warranty covers costs involved in the repair but does exclude transport and freight costs associated with the claim.
*Please note: We are here to help.
Should you need your item serviced and assistance with maintaining your piece, please contact us.
We do offer a furniture maintenance & repairs service for a minimal cost. Please call in to book in a time or to organise to drop off smaller items to our warehouse.